FAQ

What material are the pieces made of?

All of our pieces are crafted from solid .936 silver , a higher standard than conventional .925. This guarantees greater purity, shine, and durability. We don't use plating or hollow pieces: each design is solid and has real weight.

Where can I buy your products?

You can purchase our pieces online at droc-jewelry.com or in our physical store located at Colima 340, Roma Norte, Mexico City .

Do you ship?

Yes, we ship to all of Mexico at no additional cost . For international shipping, please contact us directly for a quote.

Is each piece unique?

Yes. All pieces are handmade in our workshop, which means no two will ever be exactly alike. That's part of DROC's value and authenticity. At DROC, we don't copy; everything comes from our own creativity.

Can I customize a piece of jewelry?

Yes, we offer custom .936 silver pieces . You can schedule an appointment with our team to develop your idea from scratch or, if you prefer, personalize one of our pieces with a special engraving: words, initials, or significant dates.

Additionally, all of our pieces can also be made in 18k gold upon special request. Request a quote

How can I care for my jewelry?

We recommend avoiding harsh chemicals and impacts, and keeping it in its case. On our website, you'll find a complete section on jewelry care with practical tips.

Do you offer cleaning and maintenance services?

Yes. At DROC, we offer a free lifetime cleaning and polishing service for all our pieces.

  • If you're in Mexico City: bring it directly to the store.
  • If you live somewhere else: send us your piece (shipping is at your expense) and we'll return it ready.
What happens if my part gets damaged?

Each case is reviewed in the workshop. It's important that you send it in good condition and share a preview video of your piece with us so we can evaluate what can be done.

Do you accept exchanges or returns?

Yes, we accept exchanges within the first 7 calendar days after purchase, as long as the item is in perfect condition. We do not offer cash refunds; only exchanges for another item or a credit balance.

Do you collaborate with artists or make pieces together?

Yes. Part of our identity is surrealism and artistic collaboration . We've worked with artists like Eskat Valerio and continue to add projects that unite jewelry and art.